Legal notice

Welcome to Rei Equipment. This legal notice provides important information about the website, its operator, and the use of the content and services available through our online store.

Store Name: Rei Equipment
Website: rei-equipment.shop
Email: admin@rei-equipment.shop
Address: 2516 Petunia Way, Birmingham, AL 35209, United States

Website Purpose

Rei Equipment operates as an online retail store offering outdoor clothing, footwear, equipment, and accessories. Our product range includes men's and women's clothing and footwear, packs and vests, bumbags and waistbelts, bottles and flasks, and clothing accessories.

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the website are accurate and up to date. However, occasional errors or changes may occur, and information may be updated without prior notice.

Intellectual Property

All content available on rei-equipment.shop, including text, graphics, photographs, logos, designs, product presentations, page layouts, and other materials, is protected by applicable intellectual property laws.

Unless expressly authorized by Rei Equipment, you may not copy, reproduce, modify, distribute, publish, transmit, sell, or commercially exploit any website content.

Any trademarks, brand names, logos, and other identifying elements displayed on the website remain the property of their respective owners or rights holders.

Acceptable Use

You agree to use this website only for lawful purposes. You must not use the website to:

Engage in fraudulent or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Introduce malicious software, viruses, or harmful code.
Interfere with the operation, security, or availability of the website.
Copy or reproduce website content without authorization.
Use false information when placing an order or contacting us.
Resell or commercially exploit our website content or services without permission.

We reserve the right to restrict or suspend access to the website where necessary to protect our customers, business, website, or systems.

Product and Pricing Information

We strive to provide clear and accurate product information. Product availability, descriptions, specifications, and prices may change from time to time.

The availability of a product displayed on the website does not necessarily guarantee that the product will remain available when an order is submitted. If an unexpected issue affects your order, we will contact you using the information provided at checkout.

Orders and Payments

Orders are generally processed within 4–7 business days.

Payments may be made using Visa or MasterCard, subject to the payment options available during checkout. Payment information is handled through appropriate payment processing systems, and we do not intentionally retain complete card information on our own systems.

Shipping

We provide international shipping services to locations worldwide, except for Asia and remote areas where delivery may not be available.

Standard shipping through DHL/FedEx generally takes 7–14 days after processing and costs 12.95.

EMS shipping generally takes 12–24 days and is free for orders over 50.

Delivery times are estimates and may be affected by customs procedures, carrier delays, weather, or circumstances outside our reasonable control.

Returns and Refunds

Customers may request a return within 30 days of receiving their order, subject to our return conditions.

Once a returned or exchanged item has been received, we generally process it within 4–7 days.

Approved refunds are normally received within 2–3 weeks, although the exact timing depends on the customer's card issuer or payment provider.

For detailed information, please refer to our Return and Refund Policy.

Limitation of Liability

We take reasonable steps to keep our website accurate, secure, and available. However, we cannot guarantee that the website will always operate without interruption or that every piece of information will be completely free from errors.

To the extent permitted by applicable law, Rei Equipment is not responsible for indirect or consequential losses arising from the use of the website, delays caused by third-party carriers or service providers, or circumstances beyond our reasonable control.

Nothing in this Legal Notice is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

Third-Party Services and Links

Our website may use third-party services, including payment providers, shipping companies, analytics services, and other technical providers. These services may operate under their own terms and privacy policies.

Where links to third-party websites are provided, Rei Equipment is not responsible for the content, security, availability, or privacy practices of those external websites.