Terms of service

Welcome to Rei Equipment. These Terms of Service explain the rules that apply when you visit rei-equipment.shop, purchase our products, or use our services.

We aim to make every purchase clear and straightforward. Whether you are shopping for men's or women's clothing and footwear, packs and vests, bumbags, bottles, flasks, or clothing accessories, we want you to understand your rights and responsibilities before placing an order.

By using our website or placing an order, you agree to these Terms of Service.

1. About Rei Equipment

Rei Equipment is an online retailer offering physical products to customers worldwide, except for Asia and remote areas.

Our contact details are:

Rei Equipment
Address: 2516 Petunia Way, Birmingham, AL 35209, USA
Email: admin@rei-equipment.shop
Phone: 2079358471
Website: rei-equipment.shop

2. Definitions

In these Terms:

“We,” “us,” “our,” or “Rei Equipment” refers to Rei Equipment.
“You” or “your” refers to the customer or visitor using our website.
“Website” refers to rei-equipment.shop and its related pages and services.
“Products” refers to the physical goods offered for sale through our website.
“Order” refers to a purchase request submitted by you through the website.

3. Using Our Website

You may use our website for lawful personal shopping purposes.

You agree to provide accurate information when placing an order and to use the website in a responsible manner.

If you create an account or provide contact information, you are responsible for keeping your information accurate and for maintaining the security of any account credentials associated with your account.

We may restrict or suspend access where reasonably necessary to protect our website, customers, business, or service providers.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, and other information are accurate.

However, colors and visual appearance may vary depending on your device or screen settings.

For clothing and footwear, please review available product and sizing information carefully before purchasing. For equipment such as packs, vests, bottles, flasks, and accessories, please consider the intended use and product specifications before placing an order.

If you receive a product with a manufacturing defect or an item that is materially different from what you ordered, please contact us so that we can review the situation and provide an appropriate solution.

5. Orders and Contract Formation

When you submit an order, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation by email. An order becomes accepted and forms a purchase contract when we confirm acceptance of the order, subject to these Terms and applicable law.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable.
Product or pricing information contains an obvious error.
We reasonably suspect fraudulent or unauthorized activity.
The order contains inaccurate or incomplete information.
We are unable to deliver to the specified destination.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

6. Prices and Payment

Product prices are displayed on our website at the time of purchase.

We accept Visa and MasterCard.

Prices and applicable charges shown at checkout are the amounts applicable to your order, unless an obvious pricing error has occurred.

Payment must be successfully authorized before an order can be processed.

You agree not to use payment information that you do not have permission to use or to submit fraudulent payment information.

7. Order Processing

Orders are normally processed within 4–7 days.

Processing time is separate from shipping and delivery time. Once an order has been processed and handed to the carrier, delivery time depends on the selected shipping method and destination.

8. Shipping and Delivery

We currently ship worldwide except to Asia and remote areas.

Our standard shipping option is:

DHL/FedEx: estimated delivery within 7–14 days
Shipping fee: 12.95

We also offer:

EMS: estimated delivery within 12–24 days
Free shipping on orders over 50

Delivery estimates are not guaranteed dates. Delays may occur because of customs procedures, carrier disruptions, weather, destination restrictions, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

9. Customs, Duties, and Taxes

Because we serve customers internationally, an order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Any customs duties, import taxes, or similar charges imposed by the destination country are the customer's responsibility unless expressly stated otherwise at checkout.

We cannot guarantee that customs authorities will not inspect or delay a shipment.

10. Returns, Refunds, and Exchanges

We want you to be comfortable with your purchase.

Eligible products may be returned within 30 days of receipt.

Products should generally be returned in unused and resalable condition, with original packaging, tags, accessories, and other components where applicable.

For clothing and footwear, we recommend checking the fit before removing tags or using the product outdoors.

After we receive your return or exchange, we normally process it within 4–7 days.

Approved refunds are issued to the original payment method.

You should normally receive your refund within 2–3 weeks after the refund is processed, although the actual timing depends on your card issuer or financial institution.

For detailed return procedures, please contact admin@rei-equipment.shop before sending a product back.

11. Product Quality and Defects

Our products are intended to meet reasonable quality expectations for their described purpose.

Because our range includes clothing, footwear, outdoor equipment, bottles, and accessories, normal wear and use should be distinguished from manufacturing defects.

We do not provide a general long-term warranty unless a specific product or applicable law provides otherwise.

For clothing and accessories, please contact us within 48 hours of delivery if you notice an obvious manufacturing defect.

Damage resulting from misuse, accidents, improper care, unauthorized modifications, normal wear and tear, or use contrary to the product's intended purpose may not be considered a manufacturing defect.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

12. Intellectual Property

All content appearing on our website, including text, product descriptions, graphics, logos, trademarks, designs, images, page layouts, and other materials, belongs to or is lawfully used by Rei Equipment and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, create derivative works from, or commercially exploit our website content, trademarks, designs, or other intellectual property without our prior written authorization.

If you voluntarily submit reviews, comments, photographs, testimonials, or other user-generated content, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, display, adapt, and distribute that content in connection with our business and marketing activities.

You remain responsible for ensuring that content you submit does not infringe another person's rights.

13. Prohibited Activities

To protect our customers and website, you agree not to:

Use the website for unlawful purposes.
Infringe intellectual property or other rights belonging to us or third parties.
Upload, transmit, or distribute viruses, malware, malicious code, or other harmful material.
Interfere with or attempt to disrupt the website, servers, networks, or security systems.
Attempt unauthorized access to accounts, systems, or data.
Resell products purchased through the website without our authorization.
Use a false identity or provide misleading information.
Place fraudulent, unauthorized, or fictitious orders.
Use automated systems to scrape, copy, or collect website content without authorization.
Engage in activity that could harm our business, customers, service providers, or website.

We may suspend or terminate access to the website and take other appropriate action where we reasonably believe prohibited activity has occurred.

14. Website Availability

We work to keep our website available and functioning properly, but temporary interruptions may occur because of maintenance, technical problems, security events, hosting issues, or circumstances beyond our control.

We do not guarantee that the website will always be uninterrupted, error-free, or available at every moment.

15. Limitation of Liability

We are responsible for losses and damages to the extent required by applicable law.

To the fullest extent permitted by law, we will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products where such losses could not reasonably have been anticipated.

To the fullest extent permitted by applicable law, our total liability arising from a particular order or claim will not exceed the amount you actually paid for the product or service giving rise to that claim.

This limitation does not apply where liability cannot legally be limited or excluded, including applicable consumer protections or liability arising from intentional misconduct or other matters that cannot lawfully be excluded.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or fraudulent activity.

This provision does not require you to compensate us for matters caused by our own unlawful conduct or where such an obligation cannot legally be imposed.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website, or legal requirements.

Updated Terms will be posted on our website. Your continued use of the website after the updated Terms become effective means that you accept the updated provisions, to the extent permitted by law.

If a significant change affects an existing order, the Terms applicable when that order was accepted will generally continue to govern that order unless applicable law requires otherwise.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or adjusted to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

19. Governing Law and Disputes

These Terms are governed by the laws applicable in the State of Alabama, United States, without giving effect to conflict-of-law principles to the extent permitted by applicable law.

Any dispute arising from these Terms or your use of the website should first be addressed by contacting us at admin@rei-equipment.shop so that we have a reasonable opportunity to resolve the matter directly.

Where a dispute cannot be resolved informally, it may be brought before a court of competent jurisdiction in Alabama, subject to any mandatory consumer protection or jurisdictional rights that apply to you.

20. Your Mandatory Consumer Rights

Nothing in these Terms is intended to remove, restrict, or waive any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.

If applicable law provides you with rights or remedies that are more favorable than these Terms, those mandatory rights will continue to apply.