Privacy policy

At Rei Equipment, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices available to you when you visit or shop through rei-equipment.shop.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly when you browse our website, contact us, or place an order, including:

Your name
Billing and shipping address
Email address
Telephone number
Order details and purchase history
Information you provide when contacting customer service
Information necessary to process returns, refunds, or exchanges

When you make a payment, payments may be processed through authorized payment providers supporting Visa and MasterCard. We do not need to store your complete payment card information on our website when payment is processed through the relevant payment provider.

We may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Collect Information

We collect information in several ways, including when you:

Visit or browse our website.
Create or use an account, where available.
Place an order.
Contact our customer service team.
Request a return, refund, or exchange.
Interact with our website or communications.
Provide information voluntarily through forms or other website features.

Some information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use personal information only when reasonably necessary to operate our business and provide our services.

This may include using your information to:

Process and fulfill your orders.
Arrange shipping and delivery.
Process payments.
Provide customer support.
Handle returns, refunds, and exchanges.
Communicate with you about your order.
Maintain and improve our website.
Prevent fraudulent, unauthorized, or unlawful activity.
Comply with applicable legal and regulatory requirements.
Improve our products, services, and shopping experience.

We do not use your information for purposes that are materially unrelated to the reasons described in this Privacy Policy without appropriate notice or, where required, your consent.

4. When We Share Information

We do not sell your personal information as a business asset.

We may share limited information with trusted service providers when necessary to operate our store. These providers may include:

Payment processors.
Shipping and delivery companies.
Website hosting and technology providers.
Customer service or operational service providers.
Fraud prevention and security providers.
Professional advisers where reasonably necessary.
Government authorities when disclosure is required by law.

For example, shipping information must be provided to the relevant carrier so that your order can be delivered to you.

Service providers are expected to use personal information only for the services they provide and to handle it appropriately.

5. Payment Security

We accept Visa and MasterCard payments.

Payment information may be processed by authorized third-party payment providers using appropriate security measures. When payment is handled through these providers, sensitive payment information is transmitted directly through their secure systems rather than being unnecessarily stored by us.

We recommend that you never send complete payment card details, passwords, or other sensitive financial information through ordinary email or unsolicited messages.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions and improve your shopping experience.

Cookies may help us:

Keep products in your shopping cart.
Remember certain website preferences.
Understand how visitors use our website.
Improve website performance.
Support security and fraud prevention.
Provide relevant website functionality.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect some functions of the website.

7. Data Storage and Protection

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. For this reason, while we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, resolving disputes, maintaining business records, and meeting legal obligations.

8. International Sales and Data Transfers

Rei Equipment serves customers internationally, except for Asia and remote areas.

Because we operate in an international environment, your information may be processed or stored by service providers located in countries other than your own.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Ask us to restrict certain processing.
Object to certain uses of your information.
Request a copy of information you have provided to us.
Withdraw consent where processing is based on consent.

To exercise an applicable privacy right, please contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links or integrations provided by third parties, including payment, shipping, technology, or other service providers.

Once you leave our website or interact directly with a third-party service, that third party's own privacy policy may apply. We are not responsible for the privacy practices, security, or content of independent third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

12. Communications

If you contact us, we may use the information you provide to respond to your request and maintain a record of the communication when reasonably necessary.

For order-related communications, we may contact you regarding order confirmation, payment, shipping, delivery, returns, refunds, or other matters directly connected with your purchase.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the Privacy Policy on our website. The updated version will apply from the date it is posted unless otherwise stated.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.